Privacy Policy for Camp Seriti
Last updated: 07July 2025
1. Introduction
This Privacy Policy sets out how Camp Seriti (“we”, “us”, “our”) collects, uses, stores, discloses, and protects your personal information when you interact with our website [https://campseriti.co.za] (“Website”)—including when submitting our booking form or contact message form.
We comply with the Protection of Personal Information Act, 2013 (POPIA), and the GDPR where applicable. By using our Website or submitting any forms, you consent to our data practices as described here.
2. Information We Collect
a) Through Forms
- Booking form: name, email, phone number, travel dates, number of guests, special requests, and any other information you provide.
- Contact form: name, email, message content, possibly phone number or other optional fields.
b) Automatically Collected Data
- IP address, browser type, browsing activity, device type, referrer URL, and cookies (see Section 4).
3. Purposes of Processing
We use your personal information to:
- Process your bookings and respond to inquiries.
- Communicate relevant information including updates or confirmations.
- Send marketing or promotional messages only if you have opted‑in, and you may unsubscribe at any time.
- Improve our services, analyse Website usage, and manage fraud or technical issues.
4. Cookies & Tracking Technologies
Our Website may use cookies or similar technologies (e.g., Google Analytics) to enhance your browsing experience, remember preferences, and provide analytics data. You can disable cookies in your browser settings, though some features may degrade.
5. Legal Basis for Processing
We rely on the following legal grounds:
- Consent: for marketing communications or optional data.
- Performance of contract: to secure bookings.
- Legitimate interest: for business operations, Website analytics, and fraud detection, where our interest doesn’t override your privacy rights.
6. Disclosure of Personal Information
We may share your data with:
- Third-party service providers (e.g. reservation systems, payment processors, email platforms), solely for the purposes listed above.
- Regulatory or legal authorities, if required by law.
We do not sell your personal information to third parties.
7. Data Security & Retention
We implement reasonable technical and organizational measures to safeguard your data against unauthorized access, alteration, or disclosure. Wherever feasible, data is transmitted via SSL encryption.
Personal information will be retained only for as long as is necessary for the purpose it was collected or as required by law (e.g., a typical period might be five years for booking records, but please adapt based on actual practice).
8. Your Rights under POPIA (and GDPR where applicable)
You have rights to:
- Access the personal information we hold about you (“right of access”).
- Request correction or deletion (“right to rectification” or “right to erasure”) if the data is inaccurate, incomplete, or no longer required.
- Withdraw consent for processing, particularly for marketing.
- Object to processing where reliance is on legitimate interest.
- Lodge a complaint with the Information Regulator ([inforeg@justice.gov.za]) if you believe your rights have been breached.
Requests should be sent to our Information Officer (contact details in Section 9). We will respond within POPIA timelines.
9. Contact Information
If you have any questions, concerns, or requests regarding your personal information, please contact:
Information Officer
Camp Seriti
Email: info@campseriti.co.za
Phone: +27 81 224 9821
10. Children’s Privacy
Our Website is not directed to children under 18. We do not knowingly collect personal data from minors. If a parent or guardian believes we have inadvertently collected such information, please contact us to request deletion.
11. Changes to This Policy
We may update this Privacy Policy periodically. The most recent version will be posted here with an updated date. If material changes occur, we will notify you via the Website or by email.